As we continue our search for justice and peace as a community and a nation, we are working diligently to uphold our values of inclusion, diversity, equity and accessibility. All employees receive sensitivity training. Our code of conduct mandates that all members of our organization complete sensitivity and unconscious bias training.
Values that guide us...
We shall consistently provide our local and international Guests with professional hospitality based on Quality and on Values. During any task and duty that we are executing, we consistently apply the following values that are the core of Quality:
Efficiency -Each task within the service process needs to be completed in an economic way, without wasting any resources (time, effort, money, supplies etc.) whilst reaching the intended results (effectiveness) to ensure customer satisfaction
Accuracy -Each task within the service process needs to be completed in a precise and exact way, without making any mistakes, and by paying attention to even the smallest details
Innovation -The creativity of finding new ways and methods to complete each task and / or of introducing new ideas that add value and variation to each task
Courtesy -Being polite and showing respect & genuine consideration and care for others is the core of hospitality
Anticipation -always one step ahead of requests made by guests while completing each task within the service process
#ethics -being conscience of right or wrong (moral) behavior towards others and oneself e.g. lying, cheating, stealing etc.
#commitment - We ensure each task within the service process is completed by taking full ownership of it, taking responsibility, and respecting the standards of our organization at all times. We like to show our #loyalty to the company. #valuesthatguideus @bnbantiques
Sustainability -A contribution of everyone to preserve the natural resources of our planet is crucial for the generations to come. In every task to be completed one needs to consider the possibilities to avoid pollution, waste and spillage as well as the opportunities for recycling.
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